Troubleshooting Solutions for QuickBooks Error 15222
QuickBooks Error 15222 typically occurs during payroll or software updates and is often related to issues with your internet browser or antivirus settings. Here are some troubleshooting steps to help you resolve this error:
- Check Internet Explorer Settings:
- Ensure that Internet Explorer is set as your default browser. QuickBooks uses Internet Explorer settings for its internal web services.
- Verify that the date and time settings are correct. Right-click on the clock in the taskbar, select “Adjust date/time,” and make sure the settings are accurate.
- Open Internet Explorer, go to “Tools,” select “Internet Options,” and navigate to the “Advanced” tab. Scroll down and ensure that SSL 2.0 and SSL 3.0 are checked, and that TLS 1.2 is unchecked.
- Update Internet Explorer:
- Ensure that you are using the latest version of Internet Explorer. QuickBooks updates may fail if the browser is outdated.
- Configure Antivirus and Firewall Settings:
- Sometimes, antivirus programs and firewalls can block QuickBooks updates. Add the QuickBooks directory as an exception in your antivirus program and firewall settings.
- Disable your antivirus temporarily and try updating QuickBooks again. If this resolves the issue, contact your antivirus provider to adjust the settings permanently.
- Run QuickBooks as Administrator:
- Right-click on the QuickBooks icon and select “Run as Administrator.” This action provides QuickBooks with the necessary permissions to install updates.
- Verify Digital Signatures:
- Navigate to the QuickBooks installation directory, usually located in
C:\Program Files\Intuit\QuickBooks. Locate theqbupdate.exefile, right-click it, select “Properties,” and click the “Digital Signatures” tab. Ensure that Intuit, Inc. is selected and click “Details.” Click “View Certificate,” then “Install Certificate,” and follow the prompts to complete the process.
- Reset QuickBooks Update:
- Open QuickBooks, go to “Help,” select “Update QuickBooks Desktop,” and click on the “Update Now” tab. Check the “Reset Update” box, then select “Get Updates” to download and install the latest updates.
By following these steps, you should be able to resolve QuickBooks Error 15222 and successfully update your payroll and software. If the problem persists, consider contacting QuickBooks support for further assistance.
