How often do I need the activation code?


I have activated my Cloud mirror in the my Cloud app - works fine - but after several months suddendly the app stopps working, and I have to re-activate the same Cloud device again.
After how many days does this happen? Can I influence the inverval through any Settings? Is there a way to get a notification upfront?
It’s very annoying if this happens while you are on the road…and Need a certain document.
Is an admin-login possible from remote, to re-generate an activation Code?

Thanks, Clauko


Hi Clauko,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support if you are having trouble with the form.