How long does it take to raise a RMA?

WD External Drives External Drives for PC
1

I’ve raised a RMA this morning, how long does it normally take for a response?

2

Did you send an E-mail to WD Support requesting an RMA? Or did you process the RMA on their site?

If the former, then they are likely to reply within 24 hours.

3

I did both ans still no response after 24 hours.

4

I’d give it until the end of the day and than would give support a call - your local number can be found at Contact Support | WD Support

Make sure to have your RMA # handy (You should have gotten it in an email and on your screen when you created the RMA) if possible so they can look it up quickly - otherwise they should be able to find it based on the email address you used.

5

Cheers, what rate is the 00 80055593733 call it looks like an international number, any idea’s?

6

I’m honestly not sure - I’m in the united states myself so it displays an entirely different phone number for us.

7

Does anybody have any idea what the above number is from the UK???

8

I did a little research for you @County and found the following links about the 00800 numbers:

Based on what I’m reading there (someone in the UK will need to confirm this) the 00800 numbers are supposed to be free to dial from a LANDLINE but you should verify this with your carrier as some carriers don’t seem to honor this and charge you anyway.