I recently found out that my NAS (My Book World Edition 2TB) is somehow defective. I don’t know whether it is the firmware, chipset or the drive that had a failure, but no matter what I try, I cannot access my external hard drive. I can’t even do a reset or turn it off on the power button. It is simply not responding.
Therefore I figured that I would use the RMA to replace my product. But before taking the step, there are some questions I was hoping someone in here would answer:
First of all - do I really have to pay a company to recover the data on my external hard drive. I cannot access it myself, so do need to pay me out of this?
If I started to take out the hard drive itself out of the WD box, would I then void my warranty?
I’m currently living in Denmark and I have not heard of UPS. I still have my original packaging and all the accessories. How should I send it and should I send it all (retail) or just the NAS?
Will the RMA service cost me anything?
I would be pleased to hear from anyone who experienced the same problems as me, and if they solved their problem, I would be pleased to know how. I’m quite frustrated that I cannot recover my data.
Thank you for your patience.