How can i open the locked wd drive with password after I reinstall system of my laptop?

Before I reinstalled my ASUS zenbook, i set up a password to my wd passport and clicked the check box of remember the password on my laptop on wd security.
After I reinstalled the system of my laptop, I cannot open the wd external hard drive even I installed the wd software first on my laptop. It always says access refuesed.

  1. How can i open my wd passport with keeping all files safe on the external hard drive?
    2.If I reset the same password as the first one, can I open my wd passport? If yes, are the files all safe so I can open them or not?
    Note: Because the files are so important to me that I don’t want to lose them, I am unwilling to reset the password to see if it does work.
    Thanks a lot!!!

Hi @JackWang0915,

Please contact the WD Technical Support team for best assistance and troubleshooting: