Home computer still has issues connectig.windows security pop up help

ZiaSavesDogs · April 20, 2014, 5:17pm

I keep getting this Windows Security pop up to enter username and password

windows security.PNG

I’ve entered the username and password 100 times it keeps popping up. The username and password are correct, so how do I get this to go away and open the file I’m trying to open
?

I went into windows firewall and couldnt find WDMycloud to add as a "Safe"program.

So what do i do?

TonyPh12345 · April 20, 2014, 6:23pm

That’s happening when using WD 2go?

oneill2142 · April 20, 2014, 6:24pm

Same issue for me. Would appreciate some input from the community

ZiaSavesDogs · April 20, 2014, 6:48pm

WD MyCloud,

Logging in remotely.

TonyPh12345 · April 20, 2014, 7:04pm

Using the WD 2go website?

ZiaSavesDogs · April 20, 2014, 7:21pm

Yes

cat0w · April 20, 2014, 9:11pm

If you have used your My Cloud user name and password and that does not work then try your network user name and password.

Posted by,
cat0w (USA)

TonyPh12345 · April 20, 2014, 11:16pm

I’ve never seen that popup when using WD 2go – so I’m not sure what to suggest.

All I know is that it shouldn’t be happening… You log in via the WD 2go portal; not via Windows Security. Windows Security isn’t going to work because the passwords are encrypted differently.

At exactly what connection step does that popup happen?