HGST (WD) DC HC550 I/O error, unable to RMA

I have an 18TB drive which I’m unable to RMA beacuse it is “Out of Region”. I contacted the support on the 1st of September, and I still not have a usable answer. The drive was recognised by Windows, but I was not able to format it (I/O error). I’ve tried it in several computers, in external USB as well, but it is not working. I’ve a very expensive 18TB brick, and it is not recognised now by Windows at all. I do not expect an answer, or help (according to my experience with WD). I’m just hyperventilating the fustration I have at the moment. Thank you for reading.

Hi @rbe1979,

Please refer to the article: External Drive: I/O Device Error When Connected to a Computer: External Drive: I/O Device Error When Connected to a Computer

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

If you’re encountering an I/O error with your HGST (WD) DC HC550 hard
xivlauncher drive and are unable to proceed with a Return Merchandise Authorization (RMA), consider these steps

  1. Data Backup: Immediately back up any critical data from the affected drive to prevent data loss, as I/O errors can indicate potential issues with data integrity.
  2. Diagnostic Tools: Use manufacturer-provided diagnostic tools or third-party utilities to assess the health of the hard drive. These tools can help identify specific issues causing the I/O error.
  3. Contact Support: Reach out to HGST (WD) customer support for assistance. Provide them with detailed information about the error and any diagnostic results obtained. They may offer troubleshooting steps or alternative solutions.
  4. Physical Inspection: Check for physical damage to the drive, such as visible signs of wear or damage to connectors. Document any findings for reference when contacting support.
  5. Service Options: If unable to RMA directly, inquire about repair services or replacement options through HGST (WD) customer support. They may offer alternatives depending on warranty status and the nature of the issue.