I have an 18TB drive which I’m unable to RMA beacuse it is “Out of Region”. I contacted the support on the 1st of September, and I still not have a usable answer. The drive was recognised by Windows, but I was not able to format it (I/O error). I’ve tried it in several computers, in external USB as well, but it is not working. I’ve a very expensive 18TB brick, and it is not recognised now by Windows at all. I do not expect an answer, or help (according to my experience with WD). I’m just hyperventilating the fustration I have at the moment. Thank you for reading.
Hi @rbe1979,
Please refer to the article: External Drive: I/O Device Error When Connected to a Computer: External Drive: I/O Device Error When Connected to a Computer
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
