I need help please… I have a 1TB External MyBook and when i plug it in it lights up in front and stays BLUE solid light… I plug it into the computer USB and it doesn’t detect it… I also tried different USB cable and same thing… The win10 computer doesn’t detect it at all…
Hi
I’m having problems with 6TB one I’m working with tech support at moment mine does it everyday went this morning 12hrs before that 24hrs before that, I leave usb plugged in computer running turn off power to drive leave 30 secs then turn on again, and we’re up and running again
but a starting point fix to try is uninstall disk driver and USB controllers get them updated to latest versions
and that was a Microsoft Tech answer to same problem people’s My Books disappearing
(may not work I’ve done it on mine a few time last couple of weeks)