Help Needed With Connection

Could Anybody help with this problem I Have

I have a static IP address & Port forwarding set up on my router

I also noticed this today my firmware is up to date?

Are you on an Apple, Linux or Windows PC? Have you tried shutting down and restarting your My Cloud?

cat0w
USA

I am running windows 8.1, I have rebooted the cloud from the dashboard & also rebooted the netgear Router, if I also set the cloud to auto I still get the same.

This issue has now been solved by doing the latest firmware upgrade.