Help me

I just purchased a My Book Essential, and when i first hooked it up it came to the first install screen.  As soon as it did this then my computer went to a stop error screen.  It asked me if i needed to install any windows updates, which i did.  I then tried it again, and the same thing happened.  It tells me to disable the bios memory options for caching & shadowing, I am not sure what that is.  Can someone please give me some advice?

Have you tried contacting WD’s Technical Support? I would consider giving them a call about this.

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