HEIC update


#1

Does anyone know if the WD My cloud will every be updated to support HEIC files? If not I will take it back and get a refund… have been waiting for months but no updates. It can’t be that hard to update the app to show the file format. I will not change the phone to get a lower grade photo. Using the desktop is also a no go as I usually do not carry the desktop computer in my pocket.


#2

HEIC has been out for about a year and the my cloud app still does not support it. It may be in the list of features to be added at some point but I would not hold my breath.

that said jpeg is not a lower quality than HEIC. HEIC is the same quality as jpeg in a smaller size. a ~2MB jpeg will be ~1.2MB in HEIC both the same quality. Honestly there are so many things that don’t support HEIC from Windows OS to many photo editing apps I have found that the capacity you save using HEIC is not worth the frustration of the compatibility issues you run into with the format so I switched to most compatible (jpeg) a long time ago. I off load most of my pics to the my cloud so saving on the file size is not really an issue for me anyway.


#3

This has been discussed in many separate forums. I am all for compatibility and I got guidance from Apple Support on how to deal with it and here is my post in another WD forum: See my comment and link at bottom of post.