Has anyone else had a similar issue with Western digital’s support?
I had rercently sent in a WD Red 6tb hard drive under warranty for an RMA and I’ve only had this drive for less than 6 months. I’ve hardly ever used it since it was for backups and all of the sudden it started slowing down, disconnecting itself, and becoming completely unresponsive. I called to check the status of my RMA and I was told that it is being returned as damaged since the pins were bent. That’s impossible because the pins were neevr that way when I sent it out. When I checked under my account the hard drive was removed from my account and the serial number is unable to be re-registered.
Basically Western Digital either broke my hard drive or was damaged in shipping and now they’re sending me back and even MORE faulty drive and washing their hands of me. $250 down the drain which means I’ll never support this company again, and I’ll have to switch to Seagate drives from now on. No way am I risking this kind of incompetence again!
Just a fair warning to anyone else that this is how Western Digital treats its customers…