Hardware ID missing

I rebooted my Windows 7, 64-bit machine, and the external hard drive was no longer visible. I unplugged and replugged the drive, and I got the message “Hardware ID missing on device plugged in to the USB 3.0 root hub.” I disabled and re-enabled the USB 3.0 Root and Hub in the Device Manager, unplugged and replugged the cable, rebooted  the machine, and I checked the Computer Management/Storage/Disk Management window – the drive did not appear there, either.

I have a WDBACX0010BK-00. I am unable to find any information regarding a missing hardware ID for this type of drive. Does anyone have any ideas how to recover, at least long enough to retrieve data?

Hi, did you tried connecting the hard drive to another computer? If you are using a USB hub, connect the hard drive directly to the computer.