Hardware ID missing

davidjameskelly · October 4, 2012, 1:14pm

I rebooted my Windows 7, 64-bit machine, and the external hard drive was no longer visible. I unplugged and replugged the drive, and I got the message “Hardware ID missing on device plugged in to the USB 3.0 root hub.” I disabled and re-enabled the USB 3.0 Root and Hub in the Device Manager, unplugged and replugged the cable, rebooted the machine, and I checked the Computer Management/Storage/Disk Management window – the drive did not appear there, either.

I have a WDBACX0010BK-00. I am unable to find any information regarding a missing hardware ID for this type of drive. Does anyone have any ideas how to recover, at least long enough to retrieve data?

Alucardx23 · October 5, 2012, 9:09pm

Hi, did you tried connecting the hard drive to another computer? If you are using a USB hub, connect the hard drive directly to the computer.

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Hardware ID missing

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