Hardisk WD Eksternal ERROR Volume 0

HI,
Can you help me to solve my error hardisk ?
my dokumen on hardisk cant read, and volume detection 0

Please help
Thankyou

Hi @Xaverius,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask