Hard disk disconnects frequently


#1

Whenever i connect my hard disk to USB, it disconnects when lifted up or even disturbed a bit. What can be the problem?


#2

I have the same problem.  It appears to be a crappy connection via the micro B connector.  I’m contacting support tomorrow.   For being a portable drive, it shouldn’t be that sensitive.


#3

Hi,

If the drive is getting disconnected frequently, try using the different USB cable and also try on a different USB port on the system.

If the same issue pertain then try on the different computer, if the drive works fine on a different computer, then you need to get a Power Boost Cable(Special USB cable) in which one end connects to the hard Drive and the other end goes to the 2-USB ports on the computer.


#4

I am also facing the same problem…

Its quite irritating one… While copying data it gets disconnected freqently :(…

I tried it on other computers… same problem…

Many a times some sound like of switching/ sparking type occurs in my WD external drive…,

I am also facing one more problem… when I copy from my WD disk to a pen drive, I get very low transfer speed(3-4MB/s). Any solution to speed up the process… When I copy from WD to my laptop I get fair speed(30MB/s)


#5

call WD Support, they’ll send you a new cable.  I didn’t think it would fix the disconnect problem, but it has for me.

I suspect that one of your usb ports is only USB 1.1 and not USB 2.0, that would account for transfer speed issues. 


#6

Deseipel is right

just click the link below to contact the WDC support, they will send you a replacement cable for free.

WDC Support

hope it will be useful :slight_smile: