You must at least try to read the other posts on this board before asking for help.
Have you tried:
resetting the unit via the side button
resetting the unit to factory defaults
unplugging from the power adaptor and leaving for some minutes. (not seconds)
Doing all 3 one after the other before playing anything.
Sometimes this helps and sometimes it does not .
You must al least try and read posts from multiple uses about the new firmware causeing lock ups and stop being so condescending about known bugs.
Why are you recommending users go through steps above when they need to roll back the firmware?
We know there is a known WD tracked major bug causing lockup and requiring disconenction if users have more than a few dozen “folder.jpg” since the avaible memory for cache has been drastically reduced.
just call WD tech support and tell them you are getting lockups in folders over network share wiht more than 50 subfolders with “folder.jpg” they will tell you this is a brand new MAJOR bug.
The new firmware 1.02.21 came out on 30th March 2010. The first post in this thread was made on 5th April 2010 and the second 9th April 2010. My post which I did say may or may not work was posted on 9th April 2010. Thats 9 days after the firmware was released and 3 weeks ago!!
The orginal posters did not make any reference to the problem that you are referring to, only that the unit hangs after 30mins (not 30secs), data being erased and not being able to access youtube, therefore my post stands. Your ‘major bug’ possibly refers to the problem posted after mine on 16 April 2010.
I suggest again and this time definitely condescending that you read all the posts from the beginning before jumping in with both feet. Also if you have read any of the other posts you will see that the method I suggested is indeed a valid way of getting your unit working particularly after a firmware upgrade and a number of users have had success. Its not hard to do and if it does not work then you have lost nothing, Does WD recommend rolling back the firmware? I doubt it. If the original posters had returned and said that my suggestion had not worked then I would have pointed them to a post which explains the roll-back procedure, as I have done many times in the past.
Thanks for telling us other users about this ‘major bug’ and we will keep it in mind when we attempt to help users with their problems.