GRAID drives COLOR

G-Technology G-DRIVE
1

My drive 1 went red, sent to WD. After reinserting drive 1, (after re-configuration), drive 2 goes red. When drive 2 comes back & is reconfigured and installed drive 1 goes red.

Another issue is sometimes the front panel G is white, but the internal drives have NO color.

2

Hi @MaureenLeypoldt,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Yes, thank you much. They are still working on it.