Getting Support

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

How do you get support from WD?

Following problems identified by a Quick Test, I tried to follow the automated support case route but got a 500 - Internal Server Error message. I then tried to contact support by e-mail, but this failed due “problems with the knowledgebase”.

So I now have a defective MyCloud and no way of contacting WD Support (telephone isn’t an easy option for me) 

2

Rowil5115 >>>I then tried to contact support by e-mail, but this failed due “problems with the knowledgebase”.

By this do you mean that you tried to submit via this link ?

3

That’s correct - I arrived at a form which asked me to submit my product number and a brief description of the problem.

4

I suggest trying one more time and if that doesn’t work you may just have to be uncomfortable with a phone call.