Getting error messages


#1

Have gotten this message repeatedly now.  Anyone know what it means or how to fix it?

This is the message that pops up:


email: Not available
Problem Description:

Product Name: WD Anywhere Backup
Product Version: 2.0.0.0
CLRVersion: 2.0.50727.3615
OSVersion: Microsoft Windows NT 5.1.2600 Service Pack 3
Build Version: 3.50.4592
Shutdown?: False
Platform: 32 bit
Backup Plan: 1
Backup Name: “My WD_Backup”
   Destination: E:\My WD_Backup
   Secure: False
   Provider Type: Tanagra.HardDisk
   InstanceID: 3A8DED98-791A-4875-B12A-076B4E7958E0

Exception: System.Exception: Please open log file and search “Possible database file corruption alert” for more details about this error and possible fixes. —> Finisar.SQLite.SQLiteException: unable to open database file
   at Finisar.SQLite.sqlite3.Throw()
   at Finisar.SQLite.sqlite3.sqlite_vm.Dispose()
   at Finisar.SQLite.SQLiteCommand.ExecuteNonQuery()
   at Tanagra.DataClad.Utility.SQLiteFileError.DoUpdate(SQLiteConnection conn, AutoBackupErrorItem item, String fileName)
   at Tanagra.DataClad.Utility.SQLiteFileError.Add(AutoBackupErrorItem item)
   at Tanagra.DataClad.ProviderInstance.ErrorDBAdd(Message msg, Exception ex)
   at Tanagra.DataClad.BackupMessageSink.DoProcessQueue(IMessageQueue queue)
   at Tanagra.DataClad.BackupMessageSink.ProcessQueues()
   — End of inner exception stack trace —
   at Tanagra.DataClad.BackupMessageSink.ProcessQueues()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
App: Tanagra.DataClad


#2

Your WD Anywhere Backup installation may be corrupted. Check this WD support site for available software upgrades and support.

http://support.wdc.com/product/download.asp?groupid=111&sid=87&lang=en


#3

If you have Windows XP or Vista, try the steps below:

  1. Exit WD Anywhere Backup.

  2. Delete Everything in the following folder:

C:\Documents and Settings\YOURLOGINNAME\Application Data\WD\WD Anywhere Backup\instances

  1. Delete the “sourceq.db3” file in the following folder:

C:\Documents and Settings\YOURLOGINNAME\Application Data\WD\WD Anywhere Backup

  1. Run WD Anywhere Backup

If you have Windows 7, instead of having Documents and Settings you will have “USERS”

Hope it helps…


#4

There was one file in the “instances” folder that, when I try to delete it, it says that it is corrupted and cannot be deleted.  I suspect this is what is messing things up.  Any way to delete it?