A message to the WD team:
While I think your internal HD’s are more reliable than Seagate
and have replaced many Seagate HD’s that have stopped working with WD HD’s, I
had to give up on your external HD because the software is just complete ■■■■!
I used the external HD for about 2 weeks, had it updated and
everything working fine during that time.
Then all of the sudden, the HD would randomly not show up at
all. I could see it was on and running and could feel the disk spinning inside
Sometimes, it would show up, but the software would not go
past the password login, while other times it would open, but not go
further than showing the tab with the data stored and a couple others, but
would not connect and back up.
I tried it on an older Sony WinXP Media PC, New Dell XPS 17
Laptop with Win7 Pro, New Dell Studio XPS 9100 with Win7Pro and it reacted the
same exact way
I spent the rest of the time here, searching the web, etc.,
and could not find any way to fix the issue.
I did discover that WD My Book external HD’s (and you will
see it if you Google search) seem to have tons of problems that are mainly due
to the software side of the drive.
I couldn’t take it anymore and needed a backup since I run
multiple websites and need critical data backed up. So I went back to the store
where I purchased it and returned it for a comparable Seagate 2tb external backup.
It was also $10 cheaper!
I plugged it in, it connected right up to my Win7 Pro Dell
XPS Studio 9100 and let Windows do an image and full backup - no problem at
So I think until you fix the software side of your External
HD’s, or just give the option for that model to not use the WD software so
Windows can handle the backup, I won’t be buying anymore WD External drives.
This post was meant to be constructive criticism because I
want WD to improve their external HD’s.