G-Speed Software Utility opens no windows


#1

My G-Speed Shuttle XL TB3 connected to iMac Pro suffered a power supply failure a few months ago (there was no power failure on the grid). During the troubleshooting period the software utility launched but no windows opened. The menu bar only showed G-SPEED Software Utility | Window | View | Help, and both Window and View menu items were grayed out. Hence, I couldn’t read any disk health data using the utility, nor read the logs.

WD gladly replaced the enclosure for me, and the disks mounted without any rebuilding process (as far as I could hear). But the software behavior remained the same, even after reinstalling. I thought the enclosure might have corrupted the logs of the software, so I trashed the application again and deleted everything that I could find that contained WD, HGST and G-Speed:
Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Frameworks⁩ ▸ ⁨GSpeed2.framework⁩
‎⁨Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Frameworks⁩ ▸ ⁨libcurl.framework⁩

After reinstalling, the software still doesn’t open any windows. On a Macbook Pro, the software works though.

Any idea how to perform a clean removal?

BTW, I think the software is dumping error logs in the root directory, if that helps:

Filename: DriverPowerState
01/02/2019 01:12:24 [È∑øêˇˇ:1072:123145383071744] [/Users/patrick/Desktop/Pegasus/HGST/SW/sw/NSSG/SW/Development/IslaVista_sw/software/i2client/inband.c:3594] mac_getInterface(), create interface (service 8723) failed -536870210, waiting 0.31 second

Filename: e
01/02/2019 00:23:20 [DriverPowerState:64196:123145438965760] [/Users/patrick/Desktop/Pegasus/HGST/SW/sw/NSSG/SW/Development/IslaVista_sw/software/i2client/inband.c:3594] mac_getInterface(), create interface (service 8459) failed -536870210, waiting 2.73 second

Filename: SITaskLib.plugin
01/02/2019 00:27:39 [tents/PlugIns/SCSITaskLib.plugin:64196:123145438965760] [/Users/patrick/Desktop/Pegasus/HGST/SW/sw/NSSG/SW/Development/IslaVista_sw/software/i2client/inband.c:3594] mac_getInterface(), create interface (service 8479) failed -536870210, waiting 4.74 second


#2

In the software menu at the top click on check for updates and it should run a software and firmware update and it should solve the issue.

Also just to make sure you have the correct software you need this one: G-Speed Shuttle TB3 Software Utility