WD Community

G-Speed Shuttle Unmounts Itself

My G-Speed Shuttle, connected via Thunderbolt 3 on Windows 10, unmounts itself. It is set to raid 10 and formatted as exfat.

I’ve noticed that what I would call “corrupt” files force the Shuttle to unmount when they are accessed. This doesn’t happen regularly and I have difficulty replicating it, but it is becoming more common. Sometimes the “corrupt” files are straight from camera and other times they have come from fresh exports from Adobe Premiere.

A recent example is when copying a fresh export, that was 80GB, the file transfer would get to 95.9% and crash. The explorer window freezes until the drive unmounts itself. Repeating the transfer causes the same effect over and over. The only way to mount the drive again is to unplug/plug or restart the machine.

Any Ideas?

Having the EXACT same issue here. Mine is formatted NTFS

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.