G RAID unmounted

Hello, I am looking for anyone who knows the system this g-raid was built on to see if we can bypass the system to remount drives. We are running a raid 6 120 TB G-RAID and currently having an issue. Looking for someone who knows this system and has experience. Happy to discuss in more details. Thank you.

Hi @Untitled_412,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

The disk drives contained in your G-RAID USB device are delicate electronic instruments … disconnecting or “unmounting” the drive from your computer. BCBS AIM Provider Portal