G-RAID Studio chassis failure/swap

Hi all, I have a G-RAID Studio 6TB 0G03502 chassis 0G03497 with the drives in a JBOD configuration, where the chassis has failed. I have been very disappointed with WD Technical Support who seem to be either AI based and unable to parse basic syntax correctly or simply have an absurdly poor knowledge resource to draw upon.

I have located a G-RAID Studio 6TB 0G03501 chassis 0G03496 for sale, also a G-RAID Studio 8TB (P/N unavailable). Will my drives work in either of these chassis?

Many thanks,

A very disappointed customer who will never buy G-Technology or Western Digital again

Hi @AndrewFl ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

See what I mean? (Apologies for the rudeness)