I’ve been using this product for years with no issues – this week it’s suddenly stopped mounting.
There are only two things that have changed this week: putting a new pair of drives in, and updating to Big Sur. I tried putting the old drives back and they’re not mounting either, so I don’t think it’s that! Everything worked fine when I first configured the new drives yesterday, but when I powered up this morning I couldn’t get them to mount or even show up in Disk Utility. The G-RAID does show up in System Information.
I’m using a 2017 13" MacBook Pro, running macOS Big Sur 11.1
So far I’ve tried:
- Both Thunderbolt ports and the USB port
- Reseating cable at both ends
- Rebooting Mac and G-RAID
Does anyone have any suggestions for what might be wrong/how to troubleshoot? Thanks!