G-Raid disconnect during Editing or playback

Hello people
I purchased the G Raid 2 (with thunderbolt ) recently and I am facing a problem .Sometimes when I edit using the media stored on the G raid it disconnect and I have to turn it on again .
Its connected to my window pc using a normal USB port rather than the Thunder bolt (because I don’t have input for it yet ) .
Can anyone help with this problem?

Also does anyone one know what Thunderbolt card (Windows )works perfect with this G-Raid ?

Hi @SamMedia,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Anyone Please help me. Any idea why this may be happening? Any advice is appreciated!
Having a same problem.