G-Raid 2TB freezes Finder on Mac

G-Technology G-RAID & G-DOCK
1

Dear all

Since two weeks I have the following problem:

As soon I start my G-Raid 2TB I’m able to use my iMac for around 4 Minutes and then…freezes completely…the G-Raid is not visible in Finder.

The G-Raid is attached via Firewire/Thunderbolt adapter to my iMac.

When I attache the drive to my MacBoook (same cable, adapter etc) it works perfectly.
If I use the G-Raid with USB on my iMac it works fine.

I’ve spoke with the Apple support and they told me it should be a problem of the drive. I’ve told them it could not be. Because my iMac has HighSierra 10.13.2 and the MacBook 10.13.1…I told them it’s a HighSierra Update problem…

Apple told me to contact the G-Technology Support…

Could someone help me?

Many thanks

2

There is nothing we can do on our end. The issue is likely due to the FireWire interface. Even with using an adapter. FireWire is a legacy interface to Apple. Using it over USB will be your only option on that computer from now on. You’d need to get a new drive with USB 3.0 or direct Thunderbolt so you don’t have to use adapters.

3

hold on…that’s not true…right? on a macbook (newer model) it works (10.13.1) and on my imac (late 2014 - 10.13.2) it’s not working.

there must be a problem in highsierra…i can’t imagine that the same setup is working on a macbook and not working on a imac…

4

You can attempt to fix the hardware profile on your iMac. Resetting the SMC and the NVRAM: Reset SMC

5

already done…doesn’t work.

Really strange…i think it’s a update bug