G-Drive won't show up in Mac Finder

External Drives My Book
1

My 1TB G-Drive stopped showing up in Finder last week. It worked great for years, but then it stopped while it was plugged in. I’ve tried resetting my USB ports, using Disk Utility, trying different cables, different USB ports, and different computers. Nothing I do makes the drive show up in Finder.

I even bought a new enclosure for the drive, but that didn’t work, either.

Any suggestions? Thanks so much.

2

Hi @WestCoastDigital,

Please refer to the article Windows Or macOS Cannot Find My Drive:
https://kb.sandisk.com/app/answersweb/detail/a_id/8167

If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb

3

When you connect an external hard drive on Mac, it will show up on Desktop, Finder, and Disk Utility. But sometimes the external drive won’t appear on any of these places. To fix the issue, you can try the below methods:

  1. Change MacOS settings
  2. Reset Mac firmware settings
  3. Fix external hard drive connectivity issue
  4. Troubleshoot external hard drive
  5. Recover data from non-mounting external mac hard drive using reliable data recovery software

Further, I suggest you to check the below link for detailed steps to be followed in each method above.

Hope it helps!

4

Thank you so much for replying!

Unfortunately, I already tried all of those things and I can’t get the external drive to show up in Finder.