G-Drive Thunderbolt 3 freezes Audio and Sd Card holder on Dell XPS 17 9700

Hello , new laptop and new G-drive Thunderbolt 3 not working.
All the port of the laptop are Thunderbolt 3.
The Audio and the Sd card holder are freezed: i have to restart the laptop without G-drive .
What do you think?
Many thanks

Hi,

G-Tech drives are formatted at the factory for Mac OS. Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be “cleaned” before being formatted.

Please refer below link to check G-Technology drive cannot be detected on your dell laptop :
https://support-en.g-technology.com/app/answers/detail/a_id/778