As the title says. The LED light on the drive is on, but I cannot access the drive via USB. A change of cable makes no difference. Sometimes if I wiggle the cable I can get access but only as long as I hold the cable tight into the drive. Seems to be to be a mechanical issue with the USB socket on the drive. Can we replace the drive case, as I suspect there is nothing wrong with the HDD contained within.
Under warranty we can replace the entire drive but not just the enclosure. Please contact our support via phone directly for further assistance (888) 426-5214
