G-Drive Mobile USB-C can't open

G-Drive used to work fine
Now cannot be seen on MacFinder at all.
Can see in Disk Utility, but cannot do first aid, restore or erase – Couldn’t Open drive
Shows exFat file system

Any suggestions to reactivate?

if you can see it in DiskUtility and select it and mount a Disk

Hello, I’m having the same issue. My disk is in the utility and I tried to mounted and it said error. what is the next step please.

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External drives are simple: you plug them in, they appear on your computer, and you can drag files right on over. But if your drive isn’t appearing when you plug it in, you might have a problem. Here are a few troubleshooting steps you can take to remedy the situation. MyAARPMedicare