G-Drive Mobile USB-C can't open

G-Drive used to work fine
Now cannot be seen on MacFinder at all.
Can see in Disk Utility, but cannot do first aid, restore or erase – Couldn’t Open drive
Shows exFat file system

Any suggestions to reactivate?

if you can see it in DiskUtility and select it and mount a Disk

Hello, I’m having the same issue. My disk is in the utility and I tried to mounted and it said error. what is the next step please.