G drive 8TB Thunderbolt not connecting


#1

My 8TB drive has just stopped connecting to my MacBook Pro with the Thunderbolt cable, though it does connect with the USB 3 cable supplied.

I have checked it with two thunderbolt cables, so its not the cable.

I’ve had the drive since December 2016 and the MacBook is the same age.


#2

Do you have any other Thunderbolt equipped hardware you can try to rule out the Thunderbolt port(s) on your system? It s rather rare but is a possibility.

If the Thunderbolt interface has gone bad on the drive you can always get a replacement under warranty. The RMA process is done on our website here: RMA


#3

Unfortunately I bought it as a new item, from a seller on ebay, its not showing up on your RMA system.
I have just tried contacting them through ebay, but ebay’s system spotted me putting my email contact address and blocked communication. I doubt that I will be able to secure any refund from the seller as it stands.

I am just wondering if its possible to salvage the drives from it, to keep the storage functional, in a different raid sytem. What would be your recommended approach for that? Would WD be prepared to supply a new casing?


#4

We don’t have just casings that can be sent out nor do we sell them. G-Tech only has complete units with enclosure + drives.

If you wanted to just use the drives you can do so by just opened up the enclosure and placing them in another enclosure.