Formatting stuck at 0%

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I bought EX4 few days ago, and three new 1TB disks (green - WD10EZRX).
I wanted to make them raid-5 and the repartitioning part went well until it got to the formatting thingy. It’s now stuck at 0%. I left it for around 14 hours and still no changes. It is saying:

Be patient as the WD My Cloud EX4 device formats your volume.
Volume_1 Formatting
0%

I am a patient person, but 14 hours is a little bit long, don’t you think?
I’m affraid to stop the process because i don’t want to destroy disks.
What should i do? Please help!

Thanks

2

Hi Dostmam, I recommend you to contact tech support directly so they can assist you. 

http://support.wdc.com/country/index.asp

3

it doesnt hurt if you are formatting the drives turn the ex4 down

you will have to do the format again…  i have formatted my drives several times and didnt had this issue yet… 

4

Hi, Dostman, I’m having the same error. Did you get this fixed, and if, how…please help.

5

Restart the format.

6

I have, multiple times with the same result.

I forgot to mention firmware is at :1.0.42, but I can’t upgrade without a volume to install on…which I can’t do as it’s formatting…stuck at 0%

Can anyone please HELP ???

WD support have suggestted reset, restore factory through the console…done, and still the same result.