Folders different in Windows explorer vs My cloud home

Hello all. Hopping to get some help.

I’m trying to get everything setup on my home network but am having some difficulties accessing via windows explorer and via VLC as smb server.

Via windows explorer and VLC I only see public and time machine backup folder…


But Via my cloud home web interface I see all the folders I have created…

I’m sure its probably a setting i have not figured out but any direction would be helpful

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Hi @superlim9,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: