Folders are gone!

WD Legacy Products WD TV Live Streaming
1

Hi,

I have an external disk directly connected to my WD tv live. Suddenly all my content are gone! (I’ve received the message: Content not found).

INFO:

  • WD TV live;

  • External disk: WD 3TB;

  • both direct connected;

I use this HD only to store movie files (MKV, AVI, etc). I have something about 200~300 files in th disk.

  • There is a maximum number of folders?

  • I"ve already tryed soft-reset, hard-reset, factory-reset… no success.

  • when I access the HD via network, I can’t see the content. If I connect directly to PC, all content are there!

  • I’ve already searched for this problem, but I found only cases which the content is in the network, not directly connected.

Does anyone already see this problem??

2

Eject drive from WD (use eject button on remote). Connect drive to your PC run chkdsk to clear any “dirty” disk flags and then do a proper eject for an usb device before disconnecting. Unplug WD, connect drive and powerup.

3

Also, delete the wd.tv hidden folders/files.  They will be rebuilt when drive is reattached to WD unit.

4

Is this really the Live Streaming or the old Live?

5

Does the Live Streaming not have wd.tv files like the old Lives?  If it doesn’t have them, then I stand corrected.

6

AFAIK the Live Streaming does not write to HDD when the media library ist turned off, the Live does even then. My question however aims and the lost files/dir issues. So far it only happened on the old LIVEs > 1.06.15 and I hope it’s now not also happening on the LIVE Streaming.

7

I eject and check the drives connected to my Live Plus every few months to run a Windows 7 scan.  I run v1.05.04B firmware on my two Lives.  Sometimes Windows finds errors in the file table and sometimes it doesn’t.  The issue I (and others) had for a while  over a year ago was ISO files being set to (zero) 0 bytes.  I found 3 or 4 of them.  Fortunately, I had backups of these files and replaced them.  The last time I found another of these 0 byte files was maybe over six months ago, so the problem seems to still be around; just not as frequently.  Have no idea what causes it to happen.  It 's just Life With the Live Plus, I guess.

While I have the drive on the PC, I delete the wd.tv files – may as well, since they can get corrupted and cause trouble and they will regenerate anew when the drive is re-mounted on the Live Plus.

8

Thanks guys! It is working now!!!

Solution: chkdsk /F + Delete .wdtv hidden folder

9

Thanks for letting us know what did it.