Folder sharing problem

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hello I encountered the problem with os5 my online cloud storage,. I can’t access, share folders and generate links.
When I try to launch folder view it comes up with an error. It’s been like that for a few days already.

error-my-cloud
error-my-cloud1779×738 65.4 KB

The problem occurs in the browser version only
The mobile app works fine. Any ideas what is hapenning? Is my cloud facing any technical issues at the moment or something?

2

Hi @dandez ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: