Firmware: v04.00.01-623 - Device user ID missing. (400014)

Cloud Access

Cloud devices for “user000”…

New Unregistered Device >>> Code: – Expired:  1/1/1970  2:00 AM (1970!!!)

Clicked “bin” to delete the expired code but I get same error “Device user ID missing. (400014)”.

Are you able to provide an image of what you are seeing? Are you on an Apple computer, Windows PC, etc.?

Posted by,
cat0w (USA)

http://community.wd.com/t5/WD-My-Cloud/Failed-to-delete-user-400049/m-p/775401/highlight/true#M19346

Windows 7 / x64

err02.jpg

lucil76 wrote:

Cloud Access

 

Cloud devices for “user000”…

 

New Unregistered Device >>> Code: – Expired:  1/1/1970  2:00 AM (1970!!!)

 

Clicked “bin” to delete the expired code but I get same error “Device user ID missing. (400014)”.

 

 

It’s happen more and more

lucil76 wrote:

Windows 7 / x64

 

err02.jpg

Exactly I have this problem

I have this same error. Multiple expired codes from 1970

Where is WD support??? I can’t believe they do such gorgeous hardware with such %&$·it! software!!!. Although I installed every firmware upgrade, this same issue, and the eternal DLNA database rescan time problems continue!!! I will install new clouds to customers in January, and unfortunately I will not buy WD anymore. Hope this helps others to think again when buying cloud hardware.

I am having the same problem as you…can’t get remote access on my device and have multiple expired devices  dating from 1969!!!  Is anyone from WD out there to support paying customers?!