Have 1TB Home edition, downloaded the 1034 firmware upgrade, stopped all virus checking etc er per instructions, only one WD drive, connected via USB., The upgrade app starts up – listed in task manager as ‘sampleuserapp.exe’ (nice one, guys) – . I expected it to find the drive and then present an ‘Upgrade’ option. Instead, it’s reading or doing something to the drive – (blue light is moving up and down) and this has been going on for nearly 30 minutes now and I am starting to get, well… concerned. The only button says ‘Exit’. I am afraid that ‘Exit’ will leave the drive in a bad state.