Firmware update problem

[NoPlex]

@Singh88

Hi everyone anyone can help me or advise me how to update the firmware it suppose to update automatically but some how it’s not and currently at 7.16 but the latest one is 9.4 their anything I can try to update

Why not read some of the instructions in the forum and the knowledge base and from those who had read the debug_logs which recorded the history of past firmware updates for the My Cloud Home?

Seven (7) days is usually what you have to look forward to if the device had just updated to 7.16.0-220 - assuming it is left connected

New device not updating? Stuck on 7.16.0-220

Thanks to cat0w for the link and good info. Often the MCH will not do back to back OTA firmware updates within hours of each other. There was usually a built in delay period of a few days before the next update even if the next FW was available. The dates below showed that the updates occurred about 7 days apart, even though in the MCH FW Update Instruction page it suggested it could update within a few hours. [image]