Firmware update killed my My Cloud 2TB

Thank you. I’m not an expert user, but I’ll give it a try. WD should provide all users a fix to this inconvenient. I guess I’ll never buy anything from them again in the future.

When yur device is flashing blue. Would you try to use putty to rlogin? Let me know the results.

Thanks

I’ll give it a try tonight… as I said, I’m not an expert… I doubt I can fix the problem this way… I cross my fingers…

…Wished it helped, but after follwing all of the steps, the drive does not give me a cursor back from this command umount /mnt/root /mnt/usb

The telnet connections just doesn’t respond anymore - I left it over 6 hours. I can write on the telnet window, it just doesn’t do anything.

Saddly when I turned the drive back on (without the pendrive), after about 15/30 seconds of flashing blue, now i get flashing red.

I tried the USB booting many times, no problem there.
Using PuTTY, i could finally connect using telnet, I also tried windows telnet client and also another telnet client. but I always get stuck on this unmount command.

same forn me… I got stuck on the umount etc etc command

@MartijnW What WD Device do you own? The last update for the WD My Cloud WDMyCloudImage has to be downloaded and then manually installed.

How can you uogrde the firmware if you can’t access the Mycloud? Have you read the other posts?

by the way, the new firmware is the origin of all lthis trouble… take some time and read all the posts…

has anybody something to say about the umount issue? Thanks in advance

@lisciandro I’m not sure who you are replying too. I read all the post but I replied to the OP who said.

" I went away for a few days at the end of March. When I came back, the WD Mycloud was unresponsive and had a fast blinking blue light.

I tried the 4 and 40 second reboot, changed the network cable, tried waiting half an hour before rebooting and had no luck. Now I’ve learned that a new firmware update was released."

I downloaded and installed the new Firmware and so far haven’t had any problems.

image

image

cat0w, I guess the firmware can be installed manually if you can connect to your myclod, but many people can’t connect to it via the dashboars, and I don’t know if there’s a way to install the new firmware witohout connecting to mycloud…

There are two methods of unbricking a gen2 single bay My Cloud. If the first method using a USB flash drive formatted for FAT32 doesn’t work try the “alternate method” which uses a Linux boot CD/DVD/USB flash drive.

Unbricking English Directions:
https://drive.google.com/file/d/0B_6OlQ_H0PxVQVhnLVJOdDZISUU/view

Ubuntu is one popular Linux distro that offers a boot CD/DVD or boot USB Flash Drive option.

https://www.ubuntu.com/download/desktop




Edit to add (with updated corrected links to needed files):

One of success-story with this howto: 
https://community.wd.com/t/my-cloud-gen2-using-an-8tb-hdd-and-formatting-failure-error-code-600/221499/1

0. Download these files:
http://support.wdc.com/downloads.aspx?g=904 (Original firmware)
https://community.wd.com/t/wd-my-cloud-v3-x-v4-x-and-v2-x-firmware-versions-download-links/148533 (past firmware download links if not using latest firmware)
https://drive.google.com/open?id=0B_6OlQ_H0PxVUWdCU01DcTdMWk0 (usbrecovery.tar.gz - WD Recovery + My miniOS)

1. Use any USB Flash drive, format it to FAT32 (Important!)
2. Unpack usbrecovery.tar.gz to this drive (You will get "boot" folder and 4 files inside)
3. Plug this USB drive to WD MyCloud, turn on power. Wait yellow-red (blinking) light.
4. Connect via Telnet (Search IP in your router, unde DHCP section.)
5. Format HDD if need:
parted /dev/sda
mklabel gpt
mkpart primary 1049kB 2149MB
mkpart primary 8591MB -1MB
mkpart primary 7517MB 8591MB
mkpart primary 2149MB 3222MB
mkpart primary 3222MB 4296MB
mkpart primary 4296MB 6443MB
mkpart primary 6443MB 7517MB
q
mkswap /dev/sda1
mkfs.ext4 /dev/sda3

6. Install original WD recovery and reboot:
mkdir -p /mnt/usb /mnt/root
mount /dev/sda3 /mnt/root
mount /dev/sdb1 /mnt/usb
cp -r /mnt/usb/boot /mnt/root/
cd /mnt/root/boot
rm uImage uRamdisk
mv uImage-wdrecovery uImage
mv uRamdisk-wdrecovery uRamdisk
cd /
umount /mnt/root /mnt/usb
sync
reboot -f

7. After reboot device get old IP address and accessable via Web-GUI (Recovery mode). Use original firmware (.bin file) here.

Done!

=====================================
Alternative way:

Use Debian/ubuntu or any other linux distro (USB/CD Live image)
All "/dev/sda" change to your disk! (List disks in system: "parted -l")
If this is new disk or damaged (formatted) old, recreate partitions first:
parted /dev/sda
mklabel gpt
mkpart primary 1049kB 2149MB
mkpart primary 8591MB -1MB
mkpart primary 7517MB 8591MB
mkpart primary 2149MB 3222MB
mkpart primary 3222MB 4296MB
mkpart primary 4296MB 6443MB
mkpart primary 6443MB 7517MB
q
mkswap /dev/sda1
mkfs.ext4 /dev/sda3

Download and unpack files from https://drive.google.com/drive/folders/0B_6OlQ_H0PxVdU9QWURqTXpaenM - uImage-wdrecovery (https://drive.google.com/open?id=0B_6OlQ_H0PxVRzM2YjlQUE9KMkE) and uRamdisk-wdrecovery (https://drive.google.com/open?id=0B_6OlQ_H0PxVZGZRc3ZFdzh6bTg)
Write it disk:
mkdir /mnt/boot
mount /dev/sda3 /mnt/boot
mkdir /mnt/boot/boot
cp uImage-wdrecovery /mnt/boot/boot/uImage
cp uRamdisk-wdrecovery /mnt/boot/boot/uRamdisk

Done. Connect disk back to WDMC and turn on.
After few minutes WDMC boots to "WD Recovery". Go to webgui and upload official firmware.
Done!

I read there’s a second way to unbrick, but I don’t know anything about Linux, so I was following step by step the first method… (btw: my usb drive is fat32 formatted, but the first method is not working). I can’t understand,in the second method, how to download and unpck files uImage-wdrecovery and uRamdisk-wdrecovery…

This post is to all new users having trouble with updating firmware or may need this in the future.

When a notice is given about new firmware being available for download you should download it and I suggest placing it on your desktop so it is easy to find. After this go to the Dashboard>Settings>Firmware Update>Manual Update and click on the button Update From File. This will be the file you downloaded. You should not have any problems. See example image below. Click on, tap or activate image to enlarge it.

See this article for more information.
https://support.wdc.com/knowledgebase/answer.aspx?ID=26961&s=

cat0w, I really appreciate your effort to help, but the problem is that we CANNOT GET TO THE DASHBOARD. That’s why we are trying to boot the mycloud in recovery mode. If I could get to my dasboard, I think I have good chances to manually upgrade the firmware…

A dash of salt, err, skepticism for any firmware update is always warranted. My first thought is that if one has to do a manual update for a system that should be able to do auto updates. . . that is an indication the just maybe. . .just perhaps. . .one should wait a while before installing the update.

Especially for these products :slight_smile:

Don’t get me wrong, I love the WD NAS units to pieces. I have more than one for no better reason than I think they are cool (its a hobby). But let’s be honest. . .nobody is claiming that we are looking at bleeding edge, bullet proof and feature rich software here.

I know this is a security bug fix update. . . .but by golly if cutting edge network security is what you are looking for. . . . .well. . . suffice it to say that I don’t think these are new or recent security flaws. Honestly, if security is your thing, you want to get these units off the internet, and placed behind a router that truly blocks external access to your network. (i.e. no WD mycloud.com!).

I know my router seems to let far too many things get through.
But then, I like to take advantage of fun features like file access and PLEX across the web. You can’t have it both ways. For me, I have given up on “tight” web security except that I ensure that I ONLY access my home network for file transfer through a VPN connection.

Actually I didn’t do any firmware update… not manually, at least… I’m trying to gain access to my NAS disk after it got stuck by the release of the new firmware (probably, automatically installed). As soon as I get access again to my data (I hope), I’ll transfer them on another storage disk which surely won’t be made by western digital. But I still need help to do that; I could use some good instructions about how to unbrick my disk rather than some philosophy about firmware updates :slight_smile:

I have similar problems with my Mycloud. I managed to run telnet protocol and everything to access my dashboard for manual update. I have tried several updates but Mycloud is bricking after every attempt to boot itself. So i am back where i started and have no idea which update to try.

See post above for general instructions on the two methods to attempt an unbricking of a second gen (v2.x firmware) single bay My Cloud.

Bennor, I read those instructions… with the first method I got stuck when I send the umount command… I tried not to send it, but I got stuck anyway on the sync command… I have also problems with the second method because I don’t know linux and, even though I have succeded in creating a bootable ubuntu usb drive, I don’t know how to get the two recoveriy files on the ubuntu drive before plugging the drive in the wdmycloud. Where can I find an ■■■■■-proof list of command lines in order to do that?