Firmware Update Issue 6.00.5200.11

#1

Hi, having issues updating the firmware on my G-Speed Shuttle Thunderbolt 3. Currently I’m on firmware version 6.00.5200.10 and a popup keeps appearing when I go on the app to update to 6.00.5200.11 and every time I do it does its thing and restarts and still doesn’t update the firmware.

I’ve tried manually downloading and installing the update but no luck. Software is up to date on my mac which is running MacOS Mojave, please advise.

Tried reporting it on the Helpdesk but the webpage keeps throwing up an unexpected error.

Thanks

#2

Can anyone help??? not even got a reply from WD staff what kind of poor customer service is this!

#3

Uninstall your software fully and download and reinstall from our site here: G-Speed Software Utility