I just updated the firmware and the smartware software, now my mybook essential is no longer being recognized on my Imac. I dont really know what steps to take seeing as who i cant get the drive to recognize on my computer or in the disk utility. i have been fooling with it for a few hours and nothing seems to work, has anyone found a way around this problem?
Exact same thing happened to me. I have a My Passport Essential SE. Purchased 2 weeks ago. Did the recommended firmware and software update, followed the step by step instructions. Now I cannot access the hardrive. Tried on two different Macbooks, and a windows PC. Harddrive does not show up, light stays on. Followed troubleshooting guide, nothing works.
Thats 750gb of essential stuff. Please post a fix asap. I know I am not alone with this problem , with multiple complaints on this forum, and hundreds more on other forums.
And don’t tell me to just return it for another. The whole reason I bought an external HD is to hold my files. Having to return the hardrive with my data lost is unacceptable.
I am having the identical problem. I just bought it today and the same set of problems happened to mine, too.
I have a iMac, just purchased the My Book 1TB for backup. Connected The HD, updates the firmware and now iMac doesn’t see the back up HD and I have done all i know to do, except calling the support #.
waiting for them to open.