Files play properly at beginning, but after watching, all functionality is lost

WD Legacy Products WD TV Live & Live Plus
1

I have a unique issue I’m not sure what to do.

I have 2 of these units, which have been working fine.  All of the sudden I would play a file, playing fine, then I would go to pause it, a msg would come up saying that the file wasn’t supported, and check the list of files supported.  I would go back to the main menu, but the file would still be playing.  I couldn’t stop or do anything with it.  I would then power off, go to another file, but would not play anything.  I would need to unplug the unit, then it would work fine, then the same thing would happen.  I thought it might have been a problem with a particular file, but I have tried it with files that I know have worked in the past, and they do the same thing.  This works on avi, flv, mp4, and mkv file types.  I have done the firmware updates on both, and they are both doing the same thing.  I have not changed the location of the files, they are on a network share, and have always been on them.  One has manual IP and the other is Automatic.  I had just purchased one, took it back for another one, and the same problem is there.

I don’t seem to have an issue if I am playing dvd files on the share, everthing works fine.

It is getting very frustrating, and just don’t know what the issue could be.

Any suggestions would be appreciated.

2

From where are you trying to play the files? 

3

Thank you for responding

To add more info.

WDTV Live Streaming Media Player in Living Room - Static IP, HOME Workgroup, device name WDLR

WDTV Live Plus - Dynamic IP, HOME Workgroup, device name WDBR

files are located on a 3 TB hard drive on a network share in a USB External Drive

I have had the same setup for about a year, and using the WDTV Live Plus, have never had an issue, until about 2 months ago, when I would play a file, say .avi, NCIS episode for example, around 350 MB, and after 20 min would pause it.  It would come up with a msg saying file was not supported, but would keep playing.  I could not stop, ff, rev, pause, or end.  If I go back, am at menu, but still has the audio of the file playing in the background.  Even when the episode finished, and i went to play another one, it would just give the searching icon, doing nothing.  I would power down, turn back on, and still could not access any file to play.  Only when I unplugged the unit, plugged back in, would I be able to access another file.  However, playing another file, uninterrupted, to the end, I still could not play another file without having to unplug the unit.  I then bought the streaming media player, thinking that the live plus was dying, and it was doing the same thing.

I tried this with files I have used successfully in the past, where I have watched up to 10 in a row, while pausing, starting, and restarting, without any problems, but now cannot use them

I truly like these players, but am getting frustrated.

As I said earlier, DVD files, on the same drive, play with no problem or loss of functionality

Any help appreciated.

THanksd

4

Further information

I disconnected the streaming media player from the network, unplugged and restarted it, inserted a USB stick with 3 files, MP4, that I know have worked in the past.  Played for 10 minutes, tried to pause, got the same messages and the same problems.

5

Can anyone help me, point me in a direction???

Thanks

6

So I need to take it back and get Seagate’s???

7

I think that’s a wise move. I’m considering it myself.

8

Doesn’t Western Digital have anyone who moderates this forum, to escalate issues people are having, or we just sit here and wait???

9

Have you upgraded your firmware recently?  what firmware are you on ? Have you tried to delete the wd tv folder on the external drive and let the unit build a new one?

10

This is a user to user forum. If you need WD tech support see the link below.

http://support.wdc.com/contact/contact.asp?lang=en