Files and folders doesn't show up in Web File Viewer

Hi all,

My first post here, so please bear with me.

After I received my EX2 I’ve been looking for an easy way to provide friends and family with access to my NAS so they can up/download vacation pictures and movies without having to install anything.

I’ve run through this guide:  http://community.wd.com/t5/WD-My-Cloud-EX2/Web-Access-using-browser-only/td-p/705824/page/2 (big thanks to Mikey Soft)

And after reading this thread:  http://community.wd.com/t5/WD-My-Cloud-EX2/Dashboard-Web-File-Viewer/td-p/785671 I got really excited.

While logged in as admin, I’m able to do all the stuff I want to under Apps → Web File Viewer. Browse all folders, up/download, rename, etc. But when I’m logged in as another user, I’m not able to even see the shared folders. There’s absolutely nothing under the Web File Viewer tab. It only loads for a short while (please wait shows up) and then the site is blank. (screen shot here:   http://EliNAS.device2284223.wd2go.com:80/api/1.0/rest/file_contents/Public/Shared%20Pictures/Web%20file%20viewer.png?device_user_id=14852387&request_auth_code=b940ac7e734118bcd1dbabdcaf172015986dc32e603c9cc056b89e5663f748f5 ))

Could anyone point me in the direction of a fix for this? When trying to login with a non-admin user through the iOS or Android app all shared files and folders are there, so it only seems to be a problem with Web File Viewer.

Hi there and welcome to the WD community.

Try to do a system restore on the unit to see if this maked the web file viewer since this should be available on any users dashboard. This link Might help you with the procedure on the unit hope it helps:  http://wdc.custhelp.com/app/answers/detail/a_id/10433

Thanks for the suggestion ArMak. Just tried a system restore to no avail. There’s still nothing to see under Web File Viewer :frowning:

Any other suggestions?

Try asking on the EX2 forum:

http://community.wd.com/t5/WD-My-Cloud-EX2/bd-p/mycloud_ex2