File update frequency?

WD External Drives External Drives for PC
1

I have the 'My Book Essential USB 3.0 + USB 2.0 with the Smartware software.   How soon after a file is changed  on the main computer HD does the software update the backup?   I have changed a file over 2 hours ago and it hasn’t changed in the backup.

2

It should update the files almost immediately, unless are email files which are updated once every 24 hours.  You may try uninstalling SmartWare, then download and install its latest version.

3

Thanks for your reply.  I did an update to V 1.6.2 and did a reboot.  When I open SmartWare, the Backup and Retrieve tabs are grayed out.   The Home tab shows the main computer HD and the ‘My Book’ external HD where I originally created a backup.   What do I need to do to get the Backup and Retrieve tabs active?

4

It took awhile, but now the Backup and Retrieve tabs are active.   The system must have been doing a backup earlier.

5

I hope this is not a symptom of old issues with 1.6.0.  I reported 2 behaviors, as did others, to WD Support.

  1. All files did not update after they were created or changed - especially changed.

  2. The PC and My Book were greyed out on the Home tab.

I solved my backup problem by re-installing 1.5.1.6.  Looks like I’ll wait for more feedback.  At least with 1.5.1.6 my files are being backed-up.

Good luck to all,

Wayne