Hello together.
My WD my cloud ran offline because of heat by a not running fan. I am not able to open the case. So I cannot buy a new fan and replace it.
Can anybody help me please?
You can also answer in german 
Hi @Mad ,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Hello,
yes, I opened a Support case.
Thanks for your advice.
Greets Markus
