Failing My Cloud!

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi all,

Need some help. My drive (My Cloud) is stuck on the yellow / amber light on the front panel. Loading OS = Solid Amber. I cannot access it, neither my mac or my PC can access it. I cannot reset it. None of the apps work. The drive sounds like its working fine though. Would really like to get my data off it as I think the drive has had it. Its still under warranty.

Any advice appreciated.

Thanks

Anoup

2

Hello, did this happen after a firmware update? Have you tried pressing the reset button in the back of the drive?

3

Hi, thanks for getting by back to me. No, just happened randomly. Yea, have tried resetting it. No luck just won’t respond.

Kind Regards

Anoup

4

Hi, it seems that the drive have failed unfortunately, I would recommend you to contact support and see if they have more information that might help.