I’ve just had a failure on a 6-month old 2TB MyPassport drive, and I’d appreciate some input and guidance as to what may have occurred and whether anything may be recoverable off it (nothing critical on there, but some stuff I’d like back and others that’ll take a lot of work to recreate).
I was copying some files to it last night, and then suddenly the copy went from “2 minutes remaining” up to “3 hours remaining” and after that just stopped. I tried to cancel the copy, at which point the laptop froze up then rebooted.
Current situation now is when I plug it into my machine it sees a drive, but lists it as “Local Drive” rather than MyPassport and can’t access anything on it (it either just locks up explorer or says it’s inaccessible and do I want to format it). If I plug it into a brand new machine it does a driver install for WD MyPassport and WD SES (or something like that), but then only the unaccessible local drive appears. The WD Quickview and Smartware software don’t see it at all
Is this going to be a hardware failure in the unit somewhere, or is it corruption of the drive partition or something like that? And either way, what is the best route to look to get the data back? The drive is under warranty (purchased from Amazon), but I’d like to get as much off it as possible before any replacement is sought. Or failing that get it repaired rather than replaced, as it’ll be a pain to reconstruct all the data (and some will be unavailable by now).
Any help available would be appreciated!