Failed Drive Non Recoverable they say

I have a my Passport drive. External 4 terabyte hard drive. It started making noise before it was backed up to the cloud. I took it to a computer shop and they said they could not retrieve any of the some 200k images. Suggestions???

crystal disk reports can show health of disks and SSD

defragmenting hard disks also reduces noise as files are sequential

I have done all of that. Right now the HD is not even detected the light comes on but that is it. Just not sure if the photos can be recovered at all.

If your drive rotates, you can try testdisk utility.
It is not fancy interface, but so powerful
It is free
Based on dos
and recovers all files keeping tree of folders.
Good luck

The drive is not being read by my computer