EX4 taking a long time to shutdown


I am trying to shutdown an EX4 and it has been taking a few hours already for it to shutdown. The disks do make sound as if they are going through something.

I cannot login to the admin console, I just see on the small screen “system is shutting down”. I haven’t been able to go to admin console even before that, which is why I tried to shutdown the NAS through the power button.

Any ideas what to do? Should I just take out the plug, even though the disks are making noise?


Hi jerrro,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.